Privacy Policy for Balloon Theory St. Louis

Balloon Theory St. Louis values your trust. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By visiting or using www.balloontheorystl.com, you agree to the terms described below.

1. Information We Collect

We collect the following types of information:

Information You Provide

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Event details

  • Payment information (processed securely through third-party providers; we do not store credit card numbers)

  • Any other information voluntarily submitted through forms, emails, or messages.

Information Collected Automatically

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process orders and schedule deliveries or installations

  • Communicate with you about your event or inquiry

  • Send confirmations, updates, and customer service responses

  • Improve our website, customer experience, and service offerings

  • Send marketing communications if you opt in

  • Comply with legal or regulatory obligations

3. How We Share Your Information

We do not sell your information. We may share information with:

  • Trusted service providers who assist with payment processing, email communication, scheduling, or website analytics

  • Delivery or installation partners, when necessary to fulfill your order

  • Legal authorities if required to comply with law or protect our rights

All partners and providers are required to protect your information.

4. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyze visitor activity. You can disable cookies in your browser settings, though some features may not function properly.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While no online system is fully secure, we are committed to maintaining a safe and trusted environment.

6. Your Choices

You may:

  • Opt out of marketing emails at any time by clicking the unsubscribe link

  • Request access to the personal information we hold

  • Request corrections or deletion of your information, subject to legal requirements

  • Disable cookies in your browser settings

7. Third-Party Links

Our site may link to third-party websites, including payment processors, scheduling tools, and social media platforms. We are not responsible for the content or privacy practices of these external sites.

8. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or would like to request access to your information, please contact us at:

Balloon Theory St. Louis
538 Leffingwell Ave, Suite D
Kirkwood, MO 63122
Email: Hello@BalloonTheorySTL.com
Website: www.BalloonTheorySTL.com